The Utah Medicaid pharmacy vendor, Change Healthcare (CHC), experienced a network and system outage on February 21, 2024. CHC determined this security incident impacted Medicaid members’ personal information held on the network.
Members: CHC is in the process of mailing letters to Utah Medicaid members who may have been affected. We want Medicaid members who may receive a letter from CHC to know that it is not a scam . For more information, CHC has set up a toll-free number 1-866-262-5342 and an informational website .
Providers: This outage impacted the ability to process pharmacy claims for Medicaid members attempting to fill a prescription. Technical information for pharmacies is available in the Provider FAQ .
Learn more about the Change Healthcare system disruption to Utah Medicaid in past press releases: 3/12/24 , 3/8/24 , 2/29/24 , 2/24/24 , & 2/22/24 )
The PRISM system will be down and unavailable on Wednesday, September 4th, from 6PM-10PM for maintenance.